License key problems

When you purchase a Dotstore plugin, you receive a license key that must be entered on the plugin settings page to activate it. This allows you to start using the plugin and access future updates. If you encounter any issues with your license key, we have a detailed guide available to help resolve them quickly.

1. Where can I find my license key?

You can find your Dotstore plugin license key in the following two ways:

1. Purchased Confirmation Email:

   • After purchasing a plugin, you will receive a confirmation email that includes your license key. Check your inbox or spam folder for this email.

     

     If you have not received the purchased email, please contact our support team with the email ID and Invoice details.

     Dotstore Account Dashboard:

   • Log in to your Dotstore account.
   • Navigate to the “Licenses” section in your dashboard.

   • Here, you will find your active license keys, along with details such as the activation limit and expiration date.

     

     Thereafter, follow the steps to get a password so that you can log in. Once logged in, you will be redirected to the dashboard of your account. From the left sidebar, click on the ‘Downloads’ button.

     On the Downloads page of your Dotstore account, you will be able to see the list of plugins, you’ve purchased to date. In the last cell of each row, dedicated to these plugins, you must see the links to download the latest available version of the plugin.

     

If you cannot locate the key, feel free to contact Dotstore support for assistance.

2. My license key won't activate

If your license key won’t activate, try the following steps:

1. Check for Typos: Ensure that you’ve entered the license key exactly as it appears, without any extra spaces or incorrect characters.

2. License Limit: Verify that the license hasn’t reached its activation limit. You can check the number of activations in your Dotstore account under the “Licenses” section. If your license quote is reached and want to upgrade your license quote click here.

   

3. Internet Connection: Ensure your website is connected to the internet, as license activation requires communication with Dotstore servers.
4. Deactivate on Previous Domains: If the license was previously activated on another domain, you may need to deactivate it there before activating it on a new site.

3. My license key has reached its activation limit

If your license key has reached its activation limit, here’s what you can do:

1. Deactivate on Unused Sites: Log in to your Dotstore account and navigate to the “Licenses” section. From here, you can see where your license is currently activated and deactivate it on any unused sites.

2. Upgrade Your License: If you need to use the plugin on more sites than your current license allows, consider upgrading to a higher-tier license with more activations. This can be done from your Dotstore account.

   

4. My license key has expired

If your license key has expired, here’s what you can do:

1. Renew Your License: Log in to your Dotstore account and go to the “Licenses” section. There, you can renew your expired license to continue receiving updates and support. For further details and guidance, click the Renew License guide here.

2. Reactivate License After Renewal: Once the license is renewed, go to the plugin list page in your WordPress dashboard, enter your license key, and activate it to ensure continued use and updates.

   

5. How can I reactivate my expired license key?

To reactivate your expired license key, follow these steps:

1. Log in to Your Account: Visit the Dotstore website and log in to your account.

2. Go to the Licenses Section: Once logged in, navigate to the “Licenses” section, where you’ll see your expired license details and the plan that you are using.

   

3. Renew the License: Click on the renewal option for your expired license and complete the payment process.

   

4. Activate the Key: After renewal, go to the plugin settings page in your WordPress dashboard, enter the same renewed license key, and activate it as per point #4.
5. Check Activation Status: Ensure the license key is properly activated to continue receiving updates and support.

6. If I renew, do I need to reinstall the plugin?

No, if you renew your license, you do not need to reinstall the plugin. Once the license is renewed, simply enter the updated license key in the plugin settings as per point #4, and the plugin will continue to function without requiring a re-install. Your data and settings will remain intact.

Am I unable to test the premium plugin? Check these activation issues

If you are unable to complete a full premium trial test, the issue is usually related to plugin activation or license validation.

Before contacting support, please verify the following:

1. Confirm the plugin is activated

After installing the premium plugin:

1. Go to WooCommerce → Plugin Settings
2. Locate the License Activation section
3. Enter your license key
4. Click Activate License

2. Check your website URL

License activation works only for the registered domain.

Make sure your site URL matches the domain used when activating the license.

Examples of mismatches:

• example.com    
• www.example.com    
• staging environments

3. Verify server connectivity

The plugin must connect to the Dotstore licensing server.

If activation fails, your server may block outgoing requests.

Ask your hosting provider to allow:

• outgoing HTTP/HTTPS requests
• WordPress remote requests

4. Clear caching

Caching plugins or server caching may prevent license verification.

Try clearing:

• WordPress cache
• server cache
• CDN cache

Then activate the license again.

How to test the premium plugin before purchasing

If you want to evaluate the plugin before purchasing:

1. Use the live demo available on the plugin product page.
2. Install the free version from the WordPress plugin directory.
3. Review the 14-day trial version.

If you need help testing a specific feature, contact the support team and provide details about your setup.

FAQs

Why can't I activate the premium plugin license?

License activation may fail if:

• The license key is incorrect
• The domain does not match the registered site
• The server firewall blocks external requests
• Caching prevents verification

Verify these settings and try activating the license again.

Can I test the premium plugin before purchasing?

Yes. You can explore the plugin features using the live demo available on the plugin product page.

You may also install the free version from the WordPress plugin repository to test the basic functionality.

Why does the plugin say the license is invalid?

This usually happens when:

• The license key was entered incorrectly
• The domain does not match the registered website
• The license has already been activated on another site

Double-check the license key and activation domain.

Why does the plugin show an upgrade prompt even though my license is active?

This usually happens when the premium plugin version is not installed or activated.

Activating a license key alone does not enable premium features if the free version of the plugin is still installed.

Solution

1. Deactivate and remove the existing plugin first
2. Download the premium plugin file from your Dotstore account.
3. Upload it via Plugins → Add New → Upload Plugin.
4. Activate the premium plugin.
5. Enter your license key again if required.

Once the premium plugin is active, the upgrade notice should disappear.

My license key is active, but premium features are not unlocked. Why?

Premium features will only work when the PRO version of the plugin is installed and activated.

If only the free version is installed, the plugin may show the license as active, but will not enable premium features.

Make sure the correct plugin version is installed.

How can I verify that the premium plugin is installed correctly?

You can confirm this by checking the plugin list in WordPress:

1. Go to Plugins → Installed Plugins
2. Look for the PRO or Premium version of the plugin
3. Ensure the plugin is activated

If only the free version appears, you need to install the premium plugin.

Why are premium features missing even after activating the license?

Possible reasons include:

• The free plugin version is still active
• The plugin cache or server cache is not refreshed
• A plugin conflict is preventing features from loading
• The premium plugin was not installed correctly

Try clearing the cache and verifying that the premium plugin version is installed and active.

Why does the plugin still show the “Upgrade to Pro” message?

The upgrade message may appear if:

• The premium plugin is not installed
• The license was not activated in the correct plugin settings
• The website cache still shows the previous plugin state

Clear the cache and ensure the premium plugin version is installed and activated.