I am not able to see one of my products on the DotStore dashboard. Why so?
It is possible that the license is expired and you are viewing the products’ list with the filter that shows valid licenses only. If your license is not expired and it is still happening, contact us. We will see what the problem is, and resolve the same.
For agencies or multiple DotStore account holders, it is also a probability that you have made the purchase from another account and you are searching for it in a different account. So, also check the purchase confirmation email and the username mentioned in that email.