Where can I find the activation key for my plugin?
You can find it in the plugin purchase confirmation email or your Dotstore dashboard.
An email containing the details, such as the plugin’s download key, license key, and instructions for the plugin installation, will be sent to your registered email address. The received email should look similar to this:
This email contains login details, a link, account information, attachments to help you use the plugin, the email address of the plugin, payment confirmation details, a key, and other important information.
If you are using Apple’s Safari browser, it automatically extracts the zip files. Therefore, in order to download the zip file without decompression, you must disable its default zip extraction settings.
Why does the plugin still show the trial version after purchase?
If the plugin still shows the trial or free version after purchase, check the following:
- The premium plugin file is installed
- The license key is activated
- The free plugin version is deactivated
- The website cache has been cleared
If the issue continues, contact support with your license key and purchase email.
Why is the free version still showing after I purchased the Pro plugin?
If the plugin still shows the free version after purchasing the Pro plan, it usually means the premium plugin file has not been installed yet.
Remember:
Purchasing the plugin only gives you access to the Pro plugin download and license key.
You still need to install and activate the premium plugin manually.
FAQs
I purchased the Pro version, but the plugin still shows the free or trial version. Why?
This usually happens when the premium plugin file has not been installed yet.
Purchasing the plugin only gives you access to the premium plugin download and license key.
To enable premium features, you must install and activate the premium plugin version.
Where can I enter the license key for my plugin?
You can enter the license key from the plugin settings page.
After installing the premium plugin:
- Go to the plugin settings.
- Locate the License Activation section.
- Enter your license key.
- Click Activate License.
Do I need to deactivate the free version before installing the Pro version?
Yes. In most cases, you should deactivate the free plugin version before activating the premium plugin.
This prevents conflicts and ensures the premium features load correctly.
Why can't I find the license activation field?
The license activation field appears only in the premium plugin version.
If you cannot find the license field, it usually means the premium plugin has not been installed yet.
Install the premium plugin, and the license activation option will appear.
Why are premium features not visible after purchasing the plugin?
Premium features become available only after:
- Installing the premium plugin
- Activating the license key
If the free plugin is still active, the premium features will not appear.
How to Upgrade from the Free Plugin to the Pro Version
If you are currently using the free version of the plugin, purchasing the Pro plan does not automatically upgrade the plugin on your website.
After purchasing the premium version, you must download and install the Pro plugin manually.
Click here to follow the installation instructions.
I purchased the Pro version, but the plugin still shows the free version. What should I do?
This usually happens when the premium plugin version has not been installed yet.
To upgrade successfully:
- Download the Pro plugin from your Dotstore account.
- Install it via Plugins → Add New → Upload Plugin.
- Activate the plugin and enter your license key.
Can the free plugin be upgraded automatically after purchase?
No. WordPress does not automatically convert free plugins to premium versions.
You must install the premium plugin file and activate the license key to enable Pro features.
Where can I download the premium plugin after purchase?
After purchasing the plugin, you can download it from your Dotstore account dashboard under the Downloads section.
Do I need to deactivate the free plugin before installing the Pro version?
In most cases, it is recommended to deactivate the free plugin version once the premium plugin is installed to avoid conflicts.
Why can't I find the license key activation field?
The license activation option appears only in the Pro version of the plugin.
If you cannot find the license field, it likely means the premium plugin has not been installed yet.