My Account page overview

Upon purchasing the Dotstore product, you will receive the credentials via email to access your Dotstore account, as it will automatically create your account on our platform.

Within this account, you will be able to manage your licenses, orders, and invoices, review the license details, and contact our support team for further assistance.

Step 1: Review installed websites

This section lets you check all websites with installed plugin names, plans, and versions. You can also view product details like installation, expiry, renewal status, payment details, etc.

Step 2: Download the latest plugin version

This section contains a list of purchased plugins with the download plugin version links. This enables you to conveniently access the latest updates and download the most recent versions of the plugins.

There are two methods available for downloading the premium plugin. Please click here to access detailed instructions.

Step 3: Check and copy the license details

This section allows you to manage your product license, upgrade or downgrade your license, copy the license key, and the status of the plugin license is activated or expired.

Step 4: Review order history and download invoice

This section contains the order ID, order date, product name, plan, license, and a link to download the invoice.

Step 5: Renewals & Billing details

Within this section, you have the opportunity to review your license key, plan, subscription type, expiry date, upgrade license, etc. Additionally, you have the option to update payment method details, etc.

Step 6: Manage your profile

This section enables users to manage their personal information such as name, email, password, and profile photo. Additionally, users have the option to update their billing and VAT details.

Step 7: FAQs

Within this section, you will find the frequently asked questions (FAQs) to address common inquiries regarding updating the license, installing the plugin, updating payment details, downloading invoices, and more. If your query is not resolved, you can find more FAQs to explore by clicking here.

Step 8: Contact support

There are three ways you can contact us based on your requirements.

1. Contact support:

Within this section, you have the option to select your plugin and inquire about technical issues, billing issues, request new features, or other pre-sale queries.

Feature Request: Here, you have the opportunity to propose any new features that would address your business requirements. Additionally, our website facilitates the submission and resolution of requests, which you can examine here before initiating a new request.

Customization: If your requirements are not fulfilled and you are looking to customize our plugin, you can send your custom business needs using this customization option.

2. Contact us:

If you are having trouble contacting us with your account page, or you are unable to log in with your account, you can also reach out to us via the contact form.

3. Live chat:

If you have any common queries about our plugins, presale, or postsale, or you need any technical urgent basis, you can reach out to us via live chat inquiry from the Dotstore website.