Troubleshooting

License key problems

When you purchase a Dotstore plugin, you receive a license key that must be entered on the plugin settings page to activate it. This allows you to start using the plugin and access future updates. If you encounter any issues with your license key, we have a detailed guide available to help resolve them quickly.

How to update the plugin manually

At Dotstore, we are committed to enhancing our plugins continually. This includes adding new features, fixing bugs, and ensuring compatibility with the latest versions of WordPress and WooCommerce, to update the plugin manually, please read this full article.

The plugin has caused a fatal error on my website

If you encounter a fatal error caused by a plugin on your website, it can disrupt functionality and accessibility. To resolve this issue, deactivate the plugin, check error logs for detailed information, and update or reinstall the plugin, for a detailed guide review this full article.

I didn't receive the confirmation email with my plugin & license key

Please check your spam folder for any missing emails. Additionally, you can download the plugin files and retrieve your license key directly from your account. Please read this full article for details.