I created my Dotstore account long back. Now, I cannot recall my username/password. What actions are required to regain access to that account?

Please search for the old email of any completed Dotstore purchase in your email inbox. In this email, your username must be mentioned alongside other details related to your order. You can use that username with the password to log in to your Dotstore account.

If you have forgotten your password too, click on the ‘forgot password’ button from the signup form. You will receive the instructions regarding account recovery thereafter. Change your password and log in to your account.

There are 3 ways to reach out to the Dotstore support team:

i. Use this form and submit a support ticket. We will get back to you as soon as possible.

ii. Email us your concern or query at hello@thedotstore.com. One of our representatives will soon respond to it.

iii. If you have a DotStore account, use the live chat option to get your problem resolved immediately. However, make sure that you are reaching out to us during our operational hours.