What is your refund policy?

We strongly encourage our esteemed customers to engage in the "try before buying" experience by exploring the live demos of all our products.

To ensure that you are making an informed decision, we invite you to reach out with any queries via our support email, live chat, social media, or blogs.

Our dedicated support team, comprised of experts in the field, is readily available to assist you with any product-related inquiries.

If you encounter a technical issue rendering our product unusable, and it cannot be rectified, we are pleased to offer a refund within 14 days of the initial purchase.

It is important to note, however, that refunds will not be extended for reasons such as third-party conflicts, change of mind, or erroneous purchases.

Refunds will be considered only if the unresolved issue has been brought to our attention and we have been allowed to address it.

To mitigate any potential dissatisfaction, we highly recommend utilizing our live demos or free editions (if available) for evaluation purposes before making a purchase.

For any further inquiries or issues, please do not hesitate to contact us at hello@thedotstore.com or submit a support ticket.

Our standard support hours are Monday to Friday, from 10:00 AM to 07:00 PM (IST), and we are committed to responding within 12-24 hours.

Click here to review the comprehensive refund policy in full detail.