How to send follow-up email on sample orders?
One of the most important features of the Product Sample for WooCommerce plugin is the capability to send a follow-up email to customers after they order a sample.
This will helps you to convert sample customers to paying customers and encourage them to order the full version of the products. As a result, an email can have a big impact on your sales.
Notes :- The follow-up email will be sent only for the sample orders. It is not sent when the customer only ordered standard or normal products. If the customer ordered a combination of samples and full products, then only the samples they ordered will be listed in the email.
Use the following instructions to enable and send the follow-up email on your sample orders.
- Go to WooCommerce -> Orders. Then, Edit your sample orders.
- Set follow-up email time in the Sample Follow Up Email Time field.
There are several options to set time which are listed below.
- Minutes – Set time in minutes.
- Hours – Set time in hours.
- Days – Set time in days.
- Weeks – Set time in weeks.
- Months – Set time in months.
Note :- Email time count will start when you change the order status to completed.
Screenshot - 1: (Set follow-up email time from order detail page)
You can also set the global time from the Sample Follow-Up Email section on the Sample Product Settings page.
Screenshot - 2: (Set follow-up email time from plugin settings page)
Screenshot - 3: (Sample follow-up email default format)