How to Whitelist Emails, Names, and Phone Numbers in WooCommerce
Some buyers should still check out even if their fraud score is high — staff accounts, a known wholesale customer, or someone you already reviewed. Fraud Prevention For WooCommerce lets you whitelist those details so score actions do not apply.
You can whitelist by email, first name, last name, or phone. Payment methods, user roles, and IPs are in the same section if you need those too.
For example, a returning buyer uses a phone number you already trust. If Phone Whitelisting is on and that number is on the list, the plugin does not hold or cancel the order from the fraud score.
In The Article
Benefits
Whitelisting helps you:
- Let a known customer check out after a high score
- Skip score actions for staff or wholesale names and phones
- Keep using fraud rules for everyone else
How to Whitelist Trusted Checkout Details
Step 1: Open General Settings
Go to Fraud Prevention → General Settings.
Scroll to Whitelist Options: Email, Payment Method, Role, IP, First Name, Last Name, and Phone.
Step 2: Add emails to the Email Whitelist
- Find Email Whitelist.
- Enter one email address per line.
- Those emails are not subject to fraud checks.
There is no extra on/off switch for email. If an address is in the box, it is trusted.
Step 3: Whitelist first name, last name, or phone
Use a toggle, then add values. One value per line.
| Setting | Enable label | What it matches |
|---|---|---|
|
First Name Whitelisting
|
Enable First Name Whitelisting
|
Billing and shipping first names
|
|
Last Name Whitelisting
|
Enable Last Name Whitelisting
|
Billing and shipping last names
|
|
Phone Whitelisting
|
Enable Phone Whitelisting
|
Billing and shipping phones. Country-code and local formats count as the same number
|
Listed first names, last names, and phones are not subject to fraud score actions.
Turn on only the lists you need. A name or phone in the box does nothing until its enable toggle is on.
The same section also has Enable Payment Method Whitelisting, Enable User Roles Whitelisting, and Enable IP Whitelisting. Those skip cancel and on-hold score actions (payment method and role) or fraud checks (IP).
Step 4: Save and place a test order
- Click Save Changes.
- Place an order that uses a whitelisted email, name, or phone.
- Confirm the order is not held or cancelled from the fraud score, and that the email or IP is not auto-added to the blacklist.
Example Use Cases
A buyer you already reviewed
Add their email under Email Whitelist so the next order is not blocked by score.
Staff placing test or replacement orders
Enable First Name Whitelisting or Last Name Whitelisting and add the names they use at checkout.
Conclusion
Whitelist emails, names, or phones for people you already trust. Emails go in the Email Whitelist box. Names and phones need their toggle on, then one value per line. Save, then confirm with a test order.
FAQs
1. Where do I find these settings?
Fraud Prevention → General Settings, in Whitelist Options: Email, Payment Method, Role, IP, First Name, Last Name, and Phone.
2. Do I need to turn on a switch for email?
No. Email Whitelist is always used. First name, last name, and phone each need their enable toggle on.
3. Does a first-name match look at shipping too?
Yes. Billing and shipping first names are checked. Last name and phone work the same way.
4. Does a whitelisted customer still get added to the automatic blacklist?
No. A match on email, IP, role, payment method, first name, last name, or phone skips automatic email and IP blacklisting for that order.