FAQ

Product sampling is an excellent marketing strategy to attract attention with minimal investment. Offering free samples to selected audiences can encourage positive word-of-mouth and effectively promote new products or product ranges.

With the Product Sample for WooCommerce Plugin, you can seamlessly add sampling functionality to your store.

2. Can I Restrict Sample Button Visibility to Specific User Roles?

Yes! You can limit sample button visibility to specific user roles (e.g., Shop Managers). This ensures that only selected users can view and access the sampling option. Configure this in the User-Specific Settings section.

3. Can I Customize the Sample Button Text?

Absolutely! Customize the button text or label in the Basic Configuration section. This allows you to create engaging and creative button labels, potentially increasing conversion rates.

4. Can I offer Free Product Samples to Several Users through my WooCommerce shop?

Yes. The Product Sample for WooCommerce Plugin will let you create free product samples in your store effortlessly. For this, you can specify the fee (fixed or percentage - any type) as zero in the plugin settings and save changes. The buyers will be able to add sample products at zero cost in their cart in your store in this case. 

5. Which Product Sampling Plugin is the best for WooCommerce?

Use the Product Sample for WooCommerce Plugin by DotStore to enable product sampling in your store. It gives you full control over the ‘Avail Product Sample’ button as well as the visibility of this button throughout your store. Whether free or paid, whether taxable or tax-free, whether free shipping or at a certain shipping cost, you will be able to enable sample product functionality in various ways using this easy-to-use plugin by veteran WooCommerce plugin developers.

6. I want to charge a 10% product price for sample products instead of offering it for free. Is it possible?

Yes, surely, it is. You can select the Fee Type as Percentage and specify the percentage price in the field given next in the same section. To apply a 10 percent fee, this field’s value will be 10. Once you will save the changes, your buyers will be able to add sample products to their cart at 10% product cost. The details related to the same will be made visible to them on the cart page and checkout page. You may also specify the same in the product description section to make them aware of the same in advance.

7. Can I show the option to buy the Sample Product only on single product pages?

Yes. If you want to hide the sample product purchase/fetch button for your products on the shop and categories pages, you can do it from the Basic Configuration section in the plugin settings while using the Product Sample for WooCommerce plugin.

8. Is it possible to Enable Tax on sample products in my Store if I am using WooCommerce?

Yes. Go to the Shipping & Tax Related section in the Product Sample Plugin settings and select the preferred tax class to be applied to your sample products. As per the configuration of the selected class, your buyers will be charged the tax on these samples once you save the settings.

9. I do not want to send out multiple samples per purchase, but 1. Is it possible to limit the sample count for my buyers’ cart?

Understandably, sellers want to allow the purchase or fetching of one or a limited number of sample products per cart or product. Before, there were cases when buyers ordered a high number of product samples to milk the company for their benefit. So, if you are planning to restrict the total sample count in your store, the Product Sample for WooCommerce Plugin by DotStore allows it.

You can go to the Quantity Adjustment section in the plugin settings through your WordPress Admin dashboard and specify the number of products allowed per order or per product as samples. When this limit is crossed in a buyer’s cart, s/he will see an error message regarding the same. You can customize this error message from the Quantity Adjustment section itself.

10. Is there any way to make normal products and sample products look different on the buyer’s cart/admin orders pages so that people and my team could immediately understand it?

Yes. To make sure that your buyers or accounts/packaging teams don’t get confused, the Product Sample for WooCommerce Plugin gives you a way to let everyone distinguish samples from normal products. You can specify prefix or suffix text in the Basic Configuration section for that. Once the settings are saved, all (authenticated) users will see the added text (For example, “Sample - ”) with the product title as per your settings.

11. Can I disallow Sample Products in my store at once, for all the products/categories I had enabled Sampling previously?

For this, if you are using the Product Sample for WooCommerce Plugin, you can disable the plugin from the Basic Configuration section (the very first option in this section) and save settings. 

Alternatively, if you want to disable sampling for all the current products/categories but enable it for other products/categories, you must remove the selected items in the Product Specific section and select the new ones before saving the new configuration. It will be done.

12. I want to charge a fixed price for Sample Products (e.g., $25 or $20). Is it possible with the help of a Product Sample for WooCommerce Plugin?

Whether you want to charge flat/fixed sample product rates or percentile-based prices, the Product Sample for WooCommerce Plugin will allow you to do it. If you want to charge a fixed cost (e.g., $25 or $20), go to the Price Adjustments section in the plugin settings, select the fee type as Flat, and specify the price in the Add Flat Price input field. Save settings, and your sample products will be charged at the rate you have set.

Yes, you can easily customize settings for each sample product directly on the product page. You can enable samples, set different sample prices, define maximum quantity limits, manage stock levels, and specify shipping and tax classes. 

This level of control allows you to tailor the sampling experience for each product, ensuring effective management and a seamless experience for your customers.

21. Why is the product sample button not working on my WooCommerce store?

The sample button may not work if the product sample feature is not configured correctly.

Check the following:

• The Product Sample option is enabled in the plugin settings
• The sample rule is assigned to the correct products or categories
• The product is in stock and purchasable
• The sample button is enabled for the product page

After updating the settings, clear your site cache and test again.

22. Why is the sample button not appearing on the product page?

If the sample button is not visible on the product page, it may be caused by:

• The product sample rule is not being assigned to the product
• Theme or page builder overriding WooCommerce templates
• The sample button is being disabled in plugin settings
• Caching, preventing the updated settings from loading

Try assigning the sample rule directly to the product and test using the default Storefront theme.

23. Why does clicking the sample button not add the sample product to the cart?

If the sample button appears but does not add the sample to the cart, the issue may be caused by:

• JavaScript errors on the product page
• Plugin conflicts with other WooCommerce extensions
• custom product templates or page builders
• caching plugins interfering with AJAX requests

Disable other plugins temporarily and test again to identify conflicts.

24. Why is the sample button not working when using Elementor or Divi?

Some page builders replace the default WooCommerce product layout.

If the product page is built using Elementor, Divi, or other page builders, the sample button may not function correctly because WooCommerce hooks are overridden.

Try the following steps:

1. Test the product page with the Storefront theme
2. Disable page builder product templates temporarily
3. Check if the sample button works with the default WooCommerce layout

25. Why does the sample button work on some products but not others?

This usually happens when the sample rule is applied only to specific products or categories.

Check the rule configuration to confirm the sample option is enabled for:

• the correct products
• the correct product categories
• the required user roles

26. How can I troubleshoot if the sample button feature is not functioning correctly?

Follow these troubleshooting steps:

1. Switch temporarily to the Storefront theme
2. Disable all plugins except WooCommerce and the Product Sample plugin
3. Test the sample button again
4. Re-enable plugins one by one to identify any conflict

This helps identify theme or plugin conflicts affecting the feature.