How to fix license activation issues after changing the purchase email

Sometimes customers change their purchase email address or transfer plugin ownership to another team member. After doing this, the plugin license may fail to activate or enter an activation loop.

This usually happens because the license is still linked to the original purchase email in the licensing system.

This guide explains how to resolve license activation issues after an email change.

Why does license activation fail after changing the purchase email

Dotstore plugin licenses are linked to the purchase record and license key.

If the purchase email is changed or transferred, the plugin may not recognize the license during activation. This can cause issues such as:

• License activation fails
• License appears inactive
• The activation page reloads repeatedly
• Plugin enters an activation loop

To resolve this, you may need to update the purchase email associated with the license.

How to transfer plugin ownership to a new email

If you want to move a plugin license to another email address, follow these steps.

Step 1: Contact Dotstore Support

Send an email to:

hello@thedotstore.com

Include the following details:

• License key
• Original purchase email
• New email address
• Plugin name

Our support team will update the ownership information in the system.

Step 2: Reactivate the License

After the email transfer is completed:

1. Go to the plugin settings page in WordPress.
2. Locate the License Activation section.
3. Enter your license key.
4. Click Activate License.

The license should activate successfully.

What to do if the license activation still fails

If the license still fails to activate after the email transfer, try the following steps.

Clear website cache

Caching plugins or server cache may prevent the activation request from updating correctly.

Clear:

• WordPress cache
• server cache
• CDN cache

Then attempt activation again.

Verify the correct license key

Make sure the license key being entered matches the plugin you purchased.

Incorrect license keys will cause activation failures.

Check server connectivity

The plugin must connect to the Dotstore licensing server during activation.

If your hosting server blocks outgoing requests, activation may fail.

Contact your hosting provider and ask them to allow outgoing HTTP/HTTPS requests.

FAQs

Why does my plugin license fail to activate after changing my email?

The plugin license is linked to the purchase record in the licensing system.

If the purchase email is changed, the license information must be updated before activation can work correctly.

Contact the Dotstore support team to update the ownership details.

Can I transfer my Dotstore plugin license to another email?

Yes. Plugin ownership can be transferred to another email address.

To request a transfer, contact: hello@thedotstore.com

Provide the license key, original purchase email, and the new email address.

What should I do if my license activation keeps looping?

An activation loop may occur if the licensing system cannot verify the purchase details.

Check the following:

• The correct license key is entered
• Caching is cleared
• The purchase email has been updated

If the issue persists, contact support.

Will changing my purchase email affect plugin updates?

Yes. Plugin updates and license verification are linked to the purchase account.

If the email address changes, the license ownership must be updated to ensure updates continue working correctly.

Can I use the same license key after transferring ownership?

Yes. The license key remains the same even after the purchase email is updated.

Once the ownership transfer is completed, simply reactivate the plugin using the same license key.

Why did my plugin license suddenly become inactive?

A plugin license may become inactive if the website domain changes or if the plugin cannot verify the license with the licensing server.

This may happen due to:

• website migration or domain change
• staging or development environments
• server connectivity issues
• cached license data

Try reactivating the license from the plugin settings. If the issue persists, contact the support team.

Why does the license say it is already activated on another site?

This message usually appears when the license key is still associated with a previously activated domain.

For example, this may happen when:

• The website was moved from staging to production
• The domain changed (e.g., example.com  vs www.example.com )
• The license was previously activated on a development site

If this happens, contact the support team so the license can be reset.

How can I reactivate my license after a site migration?

If your website was migrated or the domain changed, you may need to reactivate the license.

Follow these steps:

1. Go to the plugin settings page.
2. Enter your license key again.
3. Click Activate License.

If activation fails due to an existing domain registration, contact support to reset the license.

What should I do if my license key shows as active but the plugin cannot activate?

This may happen if the plugin cannot communicate with the licensing server.

Check the following:

• The server allows outgoing HTTP/HTTPS requests
• Caching plugins are cleared
• The license key is entered correctly

If the issue continues, contact support and include your license key and purchase email.

Why does my license show a different domain than my current site?

Licenses are linked to the domain used during activation.

If the site domain changes or if a staging site was used previously, the license may still be associated with the old domain.

Contact support to reset the domain association for your license.