How to flag suspiciously high-value orders for review

High-value orders often attract fraud attempts. By setting up rules to flag orders above a certain value, you can protect your store from potential losses while still allowing genuine customers to check out.

This use case allows WooCommerce store owners to automatically flag orders above a set price threshold (e.g., $1,000). (Plugin feature: Cart Value Thresholds)

Instead of rejecting them, these orders are put on hold for manual review.

Key benefit: Protects your business from chargebacks and fraud without losing legitimate big-ticket sales.

Preconditions

• Fraud Prevention For WooCommerce plugin is installed and activated.
• Defined threshold for “high-value order” (e.g., $500, $1000).

Step-by-Step Instructions

1. Log in to Admin Dashboard
   • Go to Dotstore → Fraud Prevention.
   • Click the Rules menu from the header.

   • Go to the “Order Amounts and Attempts” section.

     Configure Rule Weight and Value

     

   • Click Save Rule.

   • The rule weight will now automatically check all new orders.

     Test the Rule

   • Place a test order of $1200.

   • Check if the order is marked On Hold for Review in the Orders list.

     

Alternate Flows

• Different thresholds per user role: Example, set $500 for guest users, $2000 for logged-in members.
• Combine with product categories: Flag high-value orders only for electronics or jewelry categories.
• Combine with location rules: Apply stricter thresholds for international orders.

Business Benefits

• Prevents fraudulent big-ticket transactions from being auto-processed.
• Reduces chargeback risks on expensive items.
• Builds trust with payment processors by showing you have proactive fraud checks.
• Still allows genuine high-value customers to purchase, without hard blocking them.

Expected Outcome

• Orders below the threshold: Processed normally.
• Orders above the threshold: Automatically flagged, moved to On Hold for Review, and the admin is notified.
• Store admin reviews the flagged order before confirming shipment.